Privacy Policy

1. Information We Collect

Account Information

• Basic account details: your email address, and where available, your first name, last name, or profile information.
• Account status data: account type, premium plan status, and related subscription access information.
• Internal account identifiers: technical identifiers used to manage your account and access.

Practice & Submission Data

• Writing submissions: essays, prompts selected, feedback results, and related scoring information.
• Practice activity: the tests you open, sections you use, and progress-related activity on the platform.
• Feedback you submit to us: testimonials, comments, or messages you choose to send.

Technical Information

• Device and browser data: browser type, operating system, approximate IP-based location, and basic log information.
• Usage data: pages visited, session activity, errors, and performance-related information used to keep the platform working properly.
• Security/session data: data needed to authenticate users, maintain sessions, and prevent abuse.

2. How We Use Your Information

• To create and manage your account.
• To let you access Reading, Listening, Writing, and other platform features.
• To process your writing submissions and generate AI-based feedback.
• To show your progress, results, and related platform history where available.
• To manage premium access and confirm whether a user should receive paid features.
• To respond to support requests, reported issues, or account-related questions.
• To improve platform quality, reliability, security, and user experience.
• To review testimonials and, if approved, display them publicly on the site.

3. Sign-In & Account Access

iELTIFY may allow sign-in using third-party authentication providers such as Google. When you choose that option, we may receive basic profile data associated with your account, such as your email address and public profile details made available by that provider.

We use this information only to authenticate you, create or connect your iELTIFY account, and help you sign in securely. Your use of a third-party sign-in provider is also subject to that provider's own privacy policy and terms.

4. Premium Payments

If you purchase or request Premium access, we may collect information needed to verify your payment, such as the email linked to your account, payment confirmation details, and proof of payment you send to us.

We do not use payment information for unrelated purposes, and we do not sell or rent payment-related information.

5. When We Share Information

We may share limited information only in situations such as these:

• Service providers: trusted tools or infrastructure providers that help us operate the platform.
• Authentication providers: where needed to support sign-in and account access.
• Legal compliance: if required by law, regulation, legal process, or valid government request.
• Protection of rights and safety: when reasonably necessary to prevent fraud, abuse, security issues, or harm.
• Business changes: in connection with a merger, acquisition, restructuring, or sale of assets.

If you submit feedback or a testimonial, it will only be shown publicly if we choose to approve and publish it.

6. Cookies & Technical Data

We may use cookies, session data, and similar technologies to keep you signed in, remember basic preferences, improve security, and make the platform function correctly.

You can usually control cookies through your browser settings. However, disabling essential cookies may affect your ability to sign in or use some features properly.

7. Data Security

We take reasonable technical and organizational steps to protect personal information against unauthorized access, misuse, loss, alteration, or disclosure.

• Access controls for administrative functions
• Authentication and session protection measures
• Monitoring and maintenance intended to reduce abuse and service issues
• Reasonable efforts to restrict access to data to those who need it

8. Data Retention

We keep personal information only for as long as reasonably necessary for the purposes described in this policy, including operating the platform, maintaining accounts, resolving disputes, enforcing our terms, and meeting legal obligations.

• Account data: may be retained while your account remains active.
• Writing submissions and feedback: may be retained to provide result history, support, and platform improvements.
• Testimonials and support messages: may be retained for moderation, records, and service quality purposes.
• Payment verification records: may be retained as needed for support, fraud prevention, and accounting purposes.

9. Your Rights & Choices

To request account deletion, correction, or other privacy support, contact us using the details below. We may need to verify your identity before completing certain requests.

10. Children's Privacy

We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us so we can review and remove it where appropriate.

11. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in the platform, our practices, or legal requirements.

When we make changes, we will update the “Last Updated” date at the top of this page. Continued use of iELTIFY after an updated version is published means you accept the revised policy.

12. Contact Us